What happens if my submission won’t go through and I’m not
receiving any error messages?
It is likely that the Government Gateway is
experiencing a high volume of traffic. Before you consider
contacting the Revenue, it is worth verifying that the internet
connection on your machine is still operating correctly – you can
do this simply by accessing any other web page.
You can also check to see if there are any
current problems with the Gateway by looking up the Pay As
You Earn (PAYE) service. Alternatively, you may wish to
consider submitting during 'off-peak' times.
How do I know my submission has been successful?
When you file online, your software
transmits all the necessary information to the Gateway then waits
for a reply while HMRC’s computers process the
information.
During this waiting period, you will see
“polling” messages on the screen. This is your software
periodically requesting the reply. Depending on the volume of
people using the service at the time, the reply may arrive in
seconds but it could take many minutes.
The reply itself will indicate whether your
submission has been successful or not and this will be displayed in
a message on the screen. You should also receive an email
from HMRC to confirm successful transmission of your returns.
My submission has gone through, but I have not received any
confirmation from HMRC?
HMRC will normally advise you via email,
that your submission has been received. If you do not receive
an email, you should first ensure that the address you entered for
the submission is correct. HMRC replies to the email
address entered on the Online Services configuration screen
but, if there is a problem with this, they may use the address that
is registered in your online services account.
Another reason for not receiving
confirmation may be due to HMRC being extremely busy at this time
of year. Your confirmation is likely to be in a queue, and
will no doubt be processed in due course. If in doubt,
contact HMRC.
Can I submit my return before the 6 April 2007?
In previous years, the Gateway did not open
for the new submissions until 6th April. This has
now changed and the Gateway is now continuously open for 2006/07
submissions.
You will be able to submit as soon as you
have installed the April 2007 release of IRIS Payroll Professional
and have finalised your payrolls for this tax year. (Note:
Companies that have ceased trading can perform a “Cessation Return”
without installing the April 2007 release).
Although there is now a larger window of
opportunity to make submissions, there is still likely to be
periods when the Gateway is extremely busy. It is difficult
to predict exactly when these will be but early April and a week or
so leading up to the deadline (19th May) are good
possibilities. In these times you are likely to find that
your submission will take some time to be accepted and for you to
receive any confirmation, both online during the submission itself,
and also for your confirmation email to be received. You are
also likely to experience 'polling' messages in the software due to
the very high volume of submissions being made at this time.
You may wish to avoid submitting your
returns at peak times and you may want to check the HMRC website
for information regarding any problems that may be being
experienced by the Gateway.
