In Company Options, what does Period Close-Down
do?
You can normally re-run the last payroll as
many times as you wish until you run the next period.
When Period Close-Down is set to yes, once you have closed
down the period you are not allowed to make any further changes to
the current period's payroll. You are also unable to print BACS or
bank credit reports.
I am paying people in Week 1. Why is
the system saying nobody found to pay?
The year-end restart has not been done or has not been completed.
Refer to your update instructions.
Why am I getting the error 'No
Employees were found to be paid'?
There can be several reasons
- You are either running the wrong period number
- You do not have the next tax pay number set
correctly
- You are selecting by employee name, try
selecting their code instead
- Employee is on hold or has been marked as a
leaver
- Lastly, some debug figures may be set
incorrectly. Call the Support Centre for assistance
How many times can I re-run my
payroll?
You can re-run or undo and run the current payroll as many times as
you need to. Until you are satisfied it is correct. You would
not be able to do this once you have started running a payroll for
the next period, i.e. You can re-run payroll week 8 hundreds of
times if you want to. However, if you then run payroll for week 9,
you can no longer undo and re-run the payroll for week 8. This is
employee specific. If the week 9 payroll you ran was only for one
employee you can still undo or re-run week 8 for all other
employees accept that one.
How do I rectify running my company on
the wrong Tax / NI Rates?
First of all, you will need to make sure you are running on the
most up-to-date version of the software and that the correct tax
year is selected in company details. Once this has been amended
anyone on a cumulative Tax Code will have their tax automatically
rectified during the next payroll run. If there has been a
change in the NI rate, or if you have anyone on a week 1/month 1
Tax Code, please call your Support Centre for assistance.
