When logging in, I keep getting this message 'Licensed
User Limit (Single User) has been reached - Contact your dealer to
increase the number of licensed users'. What do I do?
This message can appear if the program was not closed correctly.
To clear the message log into Admin, choose the Operators/Groups
menu and Clear Operator Locks. You should then be able to log back
in by going to File/Use IRIS Payroll Professional and entering your
usual login details.
I keep getting error 545 trying to print,
why?
This error indicates a problem connecting to the printer. Try
and print a test page. If it does not print, then the problem
is with the printer set up. If the test page prints ok, try
printing again from IRIS Payroll Professional. If the 545 error
still occurs, go to Start/Settings/Printers, right-click on a
different printer and set it as the Default Printer. Then
right-click back onto the correct printer and set it as the Default
Printer. If the 545 error still occurs after trying both
these things then try rebooting the PC and the printer to try and
restore the connections between them. Finally, check the physical
connections between PC/Printer/Network
I am getting 'error 13 check version,
type mis-match'. What should I do?
This error indicates that an older version of the software has been
installed in error. Check which version of the software you are
running by going to Help and About (this error will reappear but
click on ok and you will be able to see the version number). The
version number here should match the latest update CD you
received.
