This section contains important information regarding
the v5.6.3 upgrade.
This page will be frequently updated so please keep checking
back for any further developments.
InvalidPrintOptions when Zeroising PAYE-Remittance figures
Some customers may experience the following error when trying to
print their PAYE-Remittance straight to their printer. The error
usually occurs when printing to a small number of Lexmark or
Dell printers.
To resolve the issue please click 'HERE' for the Download Fix and Install
Instructions:
Ampersand in the file name or
filepath (v5.6.3)
Some customers may see the following error when opening a
company in v5.6.3 for the very first time:
Unable to load company information:
System.Reflection.TargetInvocationException: Exception
has been thrown by the target of an invocation. --->
System.Exception: Unable to read log file.
This is an unexpected token. The expected token is
'SEMICOLON'. Line 1, position 45.
The reason this error occurs is because there is an '&'
sign in either the file name, or part of a folder name where the
data files are located.
To resolve the issue please click 'HERE' for the Download Fix and Install
Instructions:
For your convenience this issue been posted into our Knowledge Base under item # 4635.
Error message opening Report Robot (v5.6.3)
Some customers may see the following error message when
accessing the Report Robot in v5.6.3.
"Unhandled exception: There is no row at position 66"
If you click [continue] the Report Robot will open but you will
not be able to produce any reports.
To resolve this issue close the Report Robot, click on the
Utilities drop down menu and select Options >
Reports. Ensure the option Z-Fold Payslips is
ticked. You will then be able to access the Report Robot as
normal.
Please note: This will result in a
new report being visible in the Reports list and Payslips
menu. Ensure you continue to choose the same payslip option
as previously.
For your convenience, this has been logged in our Knowledge base under KB item # 5057.
If you require any further information, please
contact support.
