Many common printing
issues encountered in IRIS PAYE-Master payroll software can be
resolved by adjusting your printer settings and drivers.
The information, accessed below, will assist you in resolving
printing issues:
Please check your printer
You need to check you are using your printer manufacturers’
latest printer driver for your operating system. Even if the
printer is brand new, the manufacturer may have updated their
printer driver software. To check this you need to visit the
manufacturer’s website to download and install the latest
driver.
Upon calling IRIS Support, you may be asked:
- Can you print a test page?
- Can you print documents via other software, for example
Microsoft Word?
- Have you checked to ensure that there are no other print jobs
waiting in the print queue?
- Is the printer a local printer, or a network printer?
- If it is a network printer, can anybody else print to it?
- Is anybody else having problems printing reports via their IRIS
software?
- Have you previously been able to print reports from the same
IRIS software?
- What version of Windows do you use?
- What version of Microsoft Internet Explorer is installed?
- What is the precise error message you are
seeing?
Regrettably, IRIS Support Technicians are unable to assist you
with downloads, installation or usage of software/hardware from to
other manufacturers.
