Troubleshooting

Error message mentions 'Cyclic Redundancy'

This error message generally indicates a problem with the hardware – usually floppy disks. You should close IRIS PAYE-Master payroll software, restart your PC, and try again.  If the problem persists, you should try using another disk.

Error message mentions that the 'field is too small to backup'

IRIS PAYE-Master payroll software is attempting to record the backup path and file name at the point of creating your backup. IRIS PAYE-Master is restricted to recording path/file names less than or equal to 128 characters in length. The error message may indicate that the location of the backup you are trying to create is too deep within your folder structure. 

Consider shortening the path and/or file name to rectify this problem.  Rest assured that, in this situation, IRIS PAYE-Master will work around this error, and attempt to create your backup. You should manually check to confirm that the backup has been created choosing 'My Computer' then 'Windows Explorer'.

Error message mentions 'Insufficient Disk Space'

You are attempting to save a backup file to media having insufficient disk space. 

• Consider using 'Utilities', 'Database Maintenance' then 'Compact and Repair', in addition to utilising the features available to compress your backup file (Windows 2000/Windows XP only) at the point of creating your backup
   
• Consider backing up to new/alternative media – possibly your hard disk for transferring to other removable media at a later date/time

Error message mentions, 'Disk I/O error'

This error message generally indicates a problem with the hardware.  You should close IRIS PAYE-Master, restart your PC, and try again. If the problem persists, you should try using another disk.

Error message confirms that restore is unsuccessful (e.g. restore aborted ….., unable to ….., etc.)

You should close IRIS PAYE-Master, restart your PC, and try again.

Message advises, 'Copy failed for an unknown reason'

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