6. I am receiving Error 5012 when filing my returns, what is
the cause of this?
This error will be received if there is an invalid character
held within IRIS PAYE-Master. Although IRIS PAYE-Master meets the
HMRC Quality Standard and will no longer allow invalid characters
to be entered, data which has been entered prior to this validation
being in place cannot be automatically changed. This error is most
commonly caused by invalid characters in the Employee details
screens. For example: if an Employee’s ‘Forename/Surname’
field has a number or similar punctuation, your return will be
rejected.
To help you identify the reason that your
return has been rejected, access the Internet filing error summary.
Go to ‘Utilities menu’ select ‘Options’ ‘Internet Filing’ and then
‘Settings & Logs’. Click the ‘Error Log’ tab. You will
need to make the required adjustments and then re-submit your
returns.
7. I am receiving Error 6010, what does this
mean?
This error is normally received if you have
not upgraded to the latest version of IRIS PAYE-Master. Please
check that you have installed v5.6.4
8. I am receiving Error 2002, what does this
mean?
This error is normally received if the email
address you have holding in the ‘Company Details’ screen >
internet filing tab is an invalid one. Please check, amend the
address if necessary and resubmit your return.
This error can also be received when you have
a space in the Tax Reference field. Please remove the space and
re-submit your return.
9. Why I am receiving an error regarding an invalid
National Insurance number?
National Insurance numbers must be in a
certain format. This is always two letters, followed by 6 numbers
and a letter. The first two letters must be one of the prefixes
shown in the list below. If you have a prefix that is not in the
list, you will need to find out the correct NI Number from the
Employee.
The suffix at the end of the NI number can
only be letter A, B, C, D or space. To check the NI numbers held in
IRIS PAYE-Master you can print an Employee list. To do this select
the Employee menu > Print > Employee List.
Temporary numbers (beginning with TN) are no
longer valid and will also cause your submission to be rejected. If
the NI number is unknown, the field in which this is input in the
software should be left blank. You should ensure wherever possible
that you have a date of birth entered for Employees where the NI
number is unknown.
10. I have been processing payroll for the same Tax
reference in separate data files. Can I automatically combine them,
and submit the Year-End returns online all at the same time?
No, all of the Employees that you wish to file
for must be entered into the same data file. To do this you will
need to access the largest data file, with the highest number of
Employees on it, create new Employees and add those Employees from
the smaller data file. Please remember to enter the year to date
figures in the ‘Employee Details’ screens for these newly created
Employees.
If you have a large number of Employees on separate data
files, you are advised to contact HMRC to discuss if there are any
other options available to you.
