1. I
run a bureau, and require my client to sign a P35 declaration
before I file their submission for them. Is there a report within
IRIS PAYE-Master that I can send to my client which contains all of
the details to be submitted, which my client can sign and return to
me?
Yes. You can print the filing Summary before
you submit your return and provide this for your clients to sign.
Follow the instructions given in this guide until the ’Filing
Summary’ is produced on screen. You can then print the summary and
cancel the submission. The details that you have entered will be
retained and can be used when you have the signed confirmation from
your client.
2. As a bureau, must I enter my internet filing user
ID/password/etc into each data file that I wish to file Year-End
returns for?
Yes. This must be manually entered in each
data file in the Company details screen, ‘Internet Filing’
tab. Currently there is no way to cascade the details into
each data file.
3. I use AOL as my default internet browser and I am
experiencing problems submitting my Year-End returns, why is
this?
HMRC have advised that customers may
experience difficulties filing online if they are using AOL – if
you do experience difficulties you should try using a different
browser eg Internet explorer when sending your returns. Please
contact HMRC for further assistance on 0845 55 60 999.
4. I have a firewall and/or anti-virus software, will this
affect my submission?
Firewalls may prevent access to secure sites including HMRC’s
secure site for filing returns. There are two tests that you can
perform to check that your firewall will not hinder the filing
process:
- Enter https://secure.gateway.gov.uk
in the internet browser. If this gives access to the HMRC Gateway,
the firewall is not a problem.
- Enter https://secure.gateway.gov.uk/submission
in the internet browser. The HMRC Gateway will return an XML error
message that will include the text “Gateway”, “2002”, “fatal” and
“The document does not contain the minimum required data”. If the
error message does not display properly, it may be necessary to
view the ‘View Source’ option in the browser. As long as the error
is received, a live submission will be accepted despite the
firewall.
For more information on using firewall software please contact
your firewall software provider.
5. I am receiving Error 1046 - Please check user credentials
when I submit my Year-End returns, what should I check?
- That you are able to log onto HMRC Gateway https://secure.gateway.gov.uk using
the ‘User ID’ and ‘Password’ that you have entered in IRIS
PAYE-Master
- That you have previously logged onto the HMRC website and
activated your account
- That your tax reference and district number (in the ‘Company
Details’ screen) are correct and match the details that HMRC have
for you. Often Employers have the tax district number repeated in
the tax reference field e.g. if the tax district is 123 and the
reference is ABCDEF the reference may have been entered as
123ABCDEF
- If you have been advised that your tax district or reference
has been changed during the tax year, please check that HMRC have
updated their own records with this detail
- You have not entered your accounts office reference number in
the tax district field
If you have checked all the above details and
still receive the same error, we recommend you contact HMRC on 0845
60 55 999.
Online Filing
FAQs continued>
