1. I have just renewed my licence with
IRIS, however when I open IRIS PAYE-Master it says my
licence has expired or is due to expire?
Once you have paid for your licence you still
need to enter the new details into IRIS PAYE-Master. To do
this, click the Utilities drop down menu and select ‘Edit Licence
Details’. This will open the Registration Wizard, follow the
on-screen prompts to proceed.
2. Why is the on-screen Customer Key Code different to
what it shows on my IRIS documentation?
The on screen Customer Key Code is generated
automatically, this number is derived from the Company
Name you have entered.
If the
keycode shown in the software is different to the one shown
on the IRIS
documentation, you will
need change the Company name on
screen so that it is
identical to the Company name shown on the IRIS documentation.
When the Company details are
correct you will find that the keycode
will be the same and you will
be able to enter the remaining licence details.
3. My authorisation code is not been accepted, what am I
doing wrong?
You must ensure you amend all the necessary
details during the Registration Wizard, this will include:
- Company Name (unlikely to be changed)
- Expiry Date
- Bureau (only tick if you have more one than
company)
- Number of companies
- Bank (only tick if you have purchased the
optional Bank Export Licence)
- Pension (only tick if you have purchased the
optional Pension Management Licence)
- Authorisation Code
Click Finish to complete the
Registration process.
Are you still experiencing difficulties?
Please contact Support for further assistance.
