An outstanding invoice does not appear on the Aged Creditors
Report, although it is outstanding and appears in the posting
report and on the supplier's ledger.
Check:
- Whether the invoice is on the Purchase
daybook and on hold for query
- The matching information, if this appears
wrong, unallocate and reallocate the transaction confirming the
matching information is correct - always match the payment first,
then the invoice.
If neither of the above applies, this
may be a corrupt transaction. To correct:
- Copy\Reverse the original invoice
- Manually add a new PIN, identical to the
original invoice. Do not copy the original PIN as this may contain
the same error that led to the PIN to be corrupt
- Allocate the copy reversed PIN (PCR) with the
original PIN on ledger and post the PCR
The new invoice should now show on aged creditors report at time it
was due. The VAT for the PCR and PIN will contra each other in
same VAT period.
If the matching information is incorrect, contact IRIS Accounts
Office Support (Tel: 0844 815 5691) for instructions on correcting
allocation problems.
